The Rise of the Privacy-Conscious Consumer

When Elon Musk hopped on the #deleteFacebook bandwagon, it became clear that public perception of internet privacy is changing in light of Facebook’s recent issues with Cambridge Analytica. As a researcher on attitudes toward digital privacy and an advocate for user-friendly privacy […]

The best Developer Experience KPIs

I spoke with various Developer Experience product managers about how they measure success–what KPIs they use and why. It became apparent that the responsibilities of each DX team shaped the KPIs they use. There are four potential domains that developer […]

Pokemon Go: One Year On

A year ago I wrote an article about the explosion of Pokemon Go. According to ComScore, PoGo scored 28 million active daily users at its peak and has stabilized at five million. Niantic, the game maker, confirms this. The game rakes in […]

Is Your Chatbot Artificially Intelligent?

The chatter at SXSW this year was all about the chatbot. Several sessions and a lot of side conversations were aimed at helping companies understand what chatbots are and how to use them. I got the sense that everyone wants to […]

Five Fun Things from SXSW

There were so many great things happening at SXSW this year— I wanted to share just a small sampling of some of the things I learned while there. Emojis A small group of engineers and some passionate linguists and hobbyists control […]

Three Ways of Generating Trust for Your Product

Sign up for our product! Tell us about yourself. Fill out your profile. Tell us where you’re going so we can bring you a driver. Let us see your bank transaction data so we can give you financial recommendations. Every […]

Improvisational Workshops

I’ve never been great with agendas in meetings. I often forget to write them and am not a stickler for keeping to them. Improvisational acting provides me a skill set to still succeed in this type of uncertain environment.

Great Customer Experiences Don’t Need to be Bought

I spent over a week interviewing about 30 people on what makes a great customer experience. Surprisingly, it doesn’t take an expensive or flashy gesture to make your customer remember their positive interaction with your company. What matters is sincerity, giving your […]