132 people showed up to a chat between me and Matt Long, Sr. Director of Product at Duolingo on Friday. We had a great chat and you can watch it here.

Bringing a product mindset to an organizational redesign. The research we did, how we gained buy-in, and what infrastructure we put in place.

The five key areas to help you decide whether it makes sense to spin out a separate product operations team.

Product leaders will want to change how their product managers are doing their work. The way that they do that is they send all the product managers on their team to a training, and then the product managers come back and nothing changes.

Change management leaders commonly advise to craft a plan, communicate broadly, gain buy-in, and roll it out step-by-step.

At its most basic level, one could argue that product operations is about changing product managers’ behavior.

I had just finished reading a great book about A/B testing products and had all sorts of ideas about how we could improve.

Process maps are my product operations process improvement multitool. Explain the situation, generate buy-in, and explore new solutions.

Nylas implemented a product hub to transform communication between product and the rest of the company. It ended up changing company culture.

When a team goes through rapid growth or change, leadership can’t manage everything themselves. They should encourage a self-improving team.

The Product Culture Blueprint defines what product culture you’re building. It can be put together in a few hours and helps align everyone.

Product operations surveys are one of the best ways to measure progress on improving your processes and measuring product ops success.