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The UX of DX: user testing in the invisible world of APIs
If you want to cultivate loyal developers, you should treat the products you create for them the same you would any other user-facing offering. And that, according to Jenny Wanger in her DevRelCon London 2017 talk, means applying a UX design focus to your APIs. In this session, Jenny outlines some strategies for making this…
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The Rise of the Privacy-Conscious Consumer
When Elon Musk hopped on the #deleteFacebook bandwagon, it became clear that public perception of internet privacy is changing in light of Facebook’s recent issues with Cambridge Analytica. As a researcher on attitudes toward digital privacy and an advocate for user-friendly privacy practices, I’m excited by these developments. I’ve been following the conversation and have started seeing…
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How Mature Are You? A Developer Experience API Maturity Model
This API maturity model will help you answer a few key questions: How confident are you that your developer experience matches the expectations of your customers? How can you judge if you’re providing an adequate or best-in-class experience? What about your competition? How do you compare? We had the same questions at Arity, and so…
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Usability testing and APIs
Lucy Carey and Jenny sit down to talk about her upcoming presentation at DevRelCon in London covering the UX of APIs and how to design better developer tools through usability testing. Read more
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The best Developer Experience KPIs
I spoke with various Developer Experience product managers about how they measure success–what KPIs they use and why. It became apparent that the responsibilities of each DX team shaped the KPIs they use. There are four potential domains that developer experience teams are responsible for, with different KPIs for each domain. The Four Domains Get…
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Pokemon Go: One Year On
A year ago I wrote an article about the explosion of Pokemon Go. According to ComScore, PoGo scored 28 million active daily users at its peak and has stabilized at five million. Niantic, the game maker, confirms this. The game rakes in about $2 million every day and at the time of writing sits at #7 top grossing game in…
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Reeling in Big Fish: Enterprise Expectations for DX
APIs are great for getting your resources to large numbers of people and scaling fast. But what if you’re in the b2b space and searching for those big fish instead? Enterprise customers have different cultures, expectations, and needs than startup devs, so it takes a different mindset and more resources to win their trust. When…
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Made With the Finest Rainbows: Was Starbucks’ Unicorn Frappuccino a Success?
Glitter and sparkles swept America by storm the other weekend! Or at least some coffee shops, as Starbucks released its limited edition Unicorn Frappuccino (UF). People were sipping on blue and pink concoctions all over the place, and everyone had an opinion. Not everyone liked it — the top posts on Instagram with #tastesdisgusting were…
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Is Your Chatbot Artificially Intelligent?
The chatter at SXSW this year was all about the chatbot. Several sessions and a lot of side conversations were aimed at helping companies understand what chatbots are and how to use them. I got the sense that everyone wants to have one of these in their product right away. But while everyone talked about the…
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Three Ways of Generating Trust for Your Product
Sign up for our product! Tell us about yourself. Fill out your profile. Tell us where you’re going so we can bring you a driver. Let us see your bank transaction data so we can give you financial recommendations. Every time you ask your users for information, they’re going to ask why they should trust…
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The Explosion of Pokémon Go: A Product Designer’s Perspective
The internet and Wall Street are buzzing about the success of Pokémon Go, Nintendo’s first high-profile foray into mobile gaming. Nintendo’s market cap has grown by over $10 billion, as its shares surged 50% since its launch July 7th. It took five hours from launch to reach the top downloaded spot in the iPhone app store and…
