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Why you Should Treat Your Resume as Your Professional Product
This article was originally posted on Mind the Product on February 20, 2020. To help hiring managers and recruiters, like myself, decide whether or not to interview you, it can be a great exercise to treat your resume like a professional product. Here I’ll share some useful pointers on how to do just that. Having…
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Podcast: Products that count
During the winter of 2019 I spoke with Don Woods about my path to product management and some of my recent publications on prioritization. We discussed: How my experiences working as a restaurant cook influence how I work as a product manager The way in which great products take something that’s quite complicated under the…
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Silence the Squeaky Wheel through Feature Prioritization
This article was originally posted on Mind the Product on February 7, 2019. It is based on a talk I gave at INDUSTRY in 2018. Prioritization is challenging and stressful. Sometimes it’s because of micro-prioritization such as bug triage and moving one small fix in front of another. Other times it comes from the macro…
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End Squeaky Wheel Syndrome by Changing How You Prioritize
Many people decide what to build next using the “squeaky wheel” prioritization method, where the person screaming the loudest gets their way. This session will not tell you the one true way to prioritize what you do next. Instead, we will focus on the basic principles of prioritization: customer needs, business outcomes, and available resources.…
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Privacy in the Age of Digital Sharing
I’ll be sharing research on five privacy personas that I’ve developed around attitudes towards privacy. You’ll gain a better understanding of your own attitude towards putting your data up online and have the tools to assess the attitudes of the people you’re designing for. We’ll take a look at a few key design patterns that…
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The UX of DX: user testing in the invisible world of APIs
If you want to cultivate loyal developers, you should treat the products you create for them the same you would any other user-facing offering. And that, according to Jenny Wanger in her DevRelCon London 2017 talk, means applying a UX design focus to your APIs. In this session, Jenny outlines some strategies for making this…
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The Rise of the Privacy-Conscious Consumer
When Elon Musk hopped on the #deleteFacebook bandwagon, it became clear that public perception of internet privacy is changing in light of Facebook’s recent issues with Cambridge Analytica. As a researcher on attitudes toward digital privacy and an advocate for user-friendly privacy practices, I’m excited by these developments. I’ve been following the conversation and have started seeing…
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How Mature Are You? A Developer Experience API Maturity Model
This API maturity model will help you answer a few key questions: How confident are you that your developer experience matches the expectations of your customers? How can you judge if you’re providing an adequate or best-in-class experience? What about your competition? How do you compare? We had the same questions at Arity, and so…
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Usability testing and APIs
Lucy Carey and Jenny sit down to talk about her upcoming presentation at DevRelCon in London covering the UX of APIs and how to design better developer tools through usability testing. Read more
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The best Developer Experience KPIs
I spoke with various Developer Experience product managers about how they measure success–what KPIs they use and why. It became apparent that the responsibilities of each DX team shaped the KPIs they use. There are four potential domains that developer experience teams are responsible for, with different KPIs for each domain. The Four Domains Get…
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Pokemon Go: One Year On
A year ago I wrote an article about the explosion of Pokemon Go. According to ComScore, PoGo scored 28 million active daily users at its peak and has stabilized at five million. Niantic, the game maker, confirms this. The game rakes in about $2 million every day and at the time of writing sits at #7 top grossing game in…
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Reeling in Big Fish: Enterprise Expectations for DX
APIs are great for getting your resources to large numbers of people and scaling fast. But what if you’re in the b2b space and searching for those big fish instead? Enterprise customers have different cultures, expectations, and needs than startup devs, so it takes a different mindset and more resources to win their trust. When…